Axis Counselling
The Challenge
To replace the client’s existing website with a more user friendly, streamlined design that is easy to maintain and use in the future.
The Client
Axis Counselling is an independent registered charity operating within Shropshire, Telford and Wrekin and the surrounding area. Their team of qualified and experienced counsellors and advisors provide a free, confidential and independent service for those who have suffered from historic abuse or violence.
The Project
The existing Axis Counselling website, with its copy heavy business feel, was seen as inappropriate for the clients who needed to use it. The team at Axis Counselling felt there was an urgent need for a new website to meet the unique needs of those wanting to find out more about their services.
Following initial consultancy, Cloud Construct and Axis identified that it was necessary for the new website to reduce the volume of content currently included and group this information into client friendly areas, splitting out the content for those looking for advice and support and the content for professionals.
The project utilised our expertise in creating secure, maintainable customer WordPress installations. Given the confidential nature of the services offered, it was essential that the new website was developed to support client privacy during use. Quick exit options were therefore built in to the site. Social media presence was limited and the comment facility common on WordPress sites was blocked to protect users. Customer enquiries were also limited to email and phone only.
On completion, the website was passed over to the Axis Counselling with full onsite training and, by providing total control, they are now able to continuously update the site with blogs and information to minimise maintenance costs.
The Results
The redesigned website has enhanced the experience for clients and professionals and increased their privacy and security. The client has also found the new site easy to maintain and update, saving admin time and budget for the charity.